Servicing

It is imperative to use a certified and reliable service agent with expert knowledge.

Septic tank systems do not require servicing. However, it is recommended to have your septic tank pumped out every two or three years to ensure that the system is functioning at peak condition. We advise homeowners to book an annual system inspection to ensure the tank and Effluent Dispersal Area (EDA) area are both working correctly.

Secondary or Aerated Treatment Systems are required to be serviced quarterly. This straightforward procedure keeps your system running smoothly and ensures your Land Application Area (LAA) is blockage-free and dispersing correctly.

Agreeing to a regular servicing contract is easy to do. It is reassuring to know that a trained professional turns up every quarter, services your system, and submits a standardised NSW Health “Local Council Service Report” direct to the regulator so that your personal records are kept updated and current.

True Water advocates CJ Septic Servicing as our certified maintenance provider for home sewage treatment systems. This partnership is based on their specialised training, which ensures reliable system performance and reduces the need for expensive overall lifetime costs.

True Water systems are designed to process regular household wastewater, human waste, and toilet paper.

You can also help in maintaining your wastewater system. It is good to keep your household water usage below the daily design rate and always keep the power turned on.

It is also important to be mindful of what you dispose of down your drains. Items such as paper towels, sanitary products, baby wipes, and “flushable wipes” do not break down and can cause blockages in any system. Similarly, pouring cooking fats and oils, spoiled milk, food scraps, coffee grounds, and plastics (such as stickers on fruit) down your drains is not recommended.

When it comes to maintaining a healthy and balanced sewage treatment system, it is recommended that you use septic-safe products. This is because the natural bacteria in the system that processes and treats wastewater can be negatively affected by strong cleaning agents and harsh chemicals. It is important to choose biodegradable products that are low in sodium and phosphorous and to avoid putting bleach, chlorine, and antibacterial products down the drain.