FAQs

How is True Water different from other suppliers of home sewage treatment plants (HSTP)?

True Water delivers high-quality, reliable, and long-lasting solutions with advanced components that prevent blockages and malfunctions. We build our reputation on this approach. As your one-stop wastewater shop, we handle consultancy, manufacture, installation, and operation, so you only deal with one entity. Our systems protect the health of your family, safeguard the environment, and uphold the amenity and value of your property.

Will I be able to install a HSTP if a municipal sewage connection is available in my area?

Your relevant local council will review your property and advise whether it allows a HSTP. True Water’s site-specific wastewater solutions provide long-term cost savings compared with disposing of wastewater through municipal sewerage infrastructure; something to keep in mind when considering council rates.

How does a HSTP differ from a traditional septic tank?

HSTPs use multi-chamber tanks to separate waste and carry out different treatment processes. Media within the chambers provide a surface where bacteria grow and break down waste matter. Aeration is applied through an air pump which invigorates aerobic bacteria activity. By contrast, a traditional septic tank relies only on anaerobic bacteria to break down waste, with the settlement of solids as its main process. As a result, putrid water containing contaminants and bacteria leaves the septic tank.

What is special about True Water HSTP?

True Water holds accreditation to supply, install, service, and maintain FujiClean onsite wastewater treatment technology. This cutting-edge Japanese technology meets the performance needs of Australian households through its manufacture and exceeds regulatory requirements while outperforming rival products.    

Are True Water home sewage treatment systems accredited?

Yes. Our systems hold accreditation in every state in Australia as sewage management facilities for use in single-household premises. Our technology also holds International Organisation for Standardisation (ISO) certification, which means it aligns with international best practices.

What is the warranty of True Water systems? 

A comprehensive 15-year manufacturer’s warranty covers the tank and internal componentry of our wastewater infrastructure, with a two-year warranty for electrical components. This specific performance guarantee remains valid only if our certified maintenance provider maintains the system. Our partnership with that provider draws on their specialised training, which improves system performance and reduces overall lifetime costs.

Are True Water sewage treatment systems suitable for environmentally sensitive areas?

Our team has designed, supplied, and installed systems in areas with high groundwater, domestic bores, and near rivers, lakes, dams and beaches, flood zones, and drinking water catchments.

Do home sewage treatment plants smell?

Our systems are well sealed, odourless, and inaudible, so you can locate them as close as 1.5 metres to your home. Our environmental consultants will advise you on the ideal placement of your system.

What happens to the treated water at the end of the process?

Treated water flows to a land application area (LAA) or effluent dispersal area (EDA) that your relevant local council approves. Most systems disperse this water through sub-surface application, irrigation, or trenches in a designated area on your property. This treated water benefits your gardens and lawns by helping to drought-proof them.

Will my system overload if I have extra guests or a party?

No. The system can cope with occasional flows well above its normal operating capacity and will continue to operate normally. As more wastewater flows into the system, the treatment rate increases; when flows decrease, the treatment rate decreases too.

What happens to my sewage treatment plant if there is a power outage?

Our wastewater technology has an inbuilt storage capacity to ensure continued use until power is restored. Importantly, the system can still receive and process wastewater through its unique gravity transfer operation until power is restored and the system automatically resets.

What products are not able to be disposed of with an onsite sewage treatment plant?

Products that are labelled as hazardous materials should never be disposed of down the drain. Hazardous materials are often labelled as corrosive, toxic, reactive, or flammable. In addition, “disposable” wet wipes, baby wipes, nappies and sanitary products should be disposed of in a garbage system.

What cleaning products should not be used with a HSTP?

Consideration should be given to quantities and strengths of cleaning products more than what can and can’t be used. Antibacterial bleach, ammonium, and caustic products should be used sparingly to avoid disruption to the system’s vital bacteria.