Your privacy

True Water © is committed to protecting your privacy as an online visitor to our website and adhere to Australian Privacy Principles. Information provided to us from customers is protected by our secure company server which encrypts all customer intellectual property. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored on our servers. You may change your details at any time by advising us in writing via email. Please carefully read our following company privacy policy:

Storage and security of your information

We store the information you enter on our website or give us in any other way; this includes information such as your name, phone number, address, and email address which enables us to send information or process your product order. We may also collect additional information at other times, which includes, but is not limited to, the feedback you provide, changes in your content or email preferences, survey responses, or customer support communications.

We may use personal information collected from you for the purpose of providing direct marketing material, website updates, and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. If you wish to cease receiving any such information, you may let us know either by email or unsubscribing at any time and your request will be actioned immediately and without question.

Individual profiles and company details are not used for any other purpose. Details are only supplied to a third-party supplier when it is required by law to protect our copyright, trademarks, and legal rights for goods or services that you have purchased. We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information that you volunteer to us to respond to visitor questions and comments about us and our products and services and to mail e-newsletters (Personal Data).

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you; to the extent that we do share your personal information with a service provider, we would only do so if that particular party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.

Any non-personal information, communications, and material you send to this website (or to us by email, or which we obtain from third parties without promises of confidentiality) may be kept, used, and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose, including developing, manufacturing, or marketing products.


Unfortunately, we’re not talking about a delicious kind of cookie; we’re talking about a small file placed in your web browser that collects information about your web browsing behaviour. The use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g., name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Disclosure of your information

We might need to disclose your Personal Data to comply with a legal proceeding or in response to a law enforcement agency request such as a court order, subpoena, or warrant. We may also use your Personal Data to protect the rights, property or safety of THE COMPANY, our customers or third parties. If there is a change of control in one of our businesses – whether by merger, sale, transfer of assets or otherwise – customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith, and where required by any of the above circumstances.

Third parties

We do not, and will not, sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of THE COMPANY, our customers or third parties or if required by law. However, we may use it in a general sense without any reference to your name, or your information to create marketing statistics, identify user demands and assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services, but not for any other use.


We strive to ensure the security, integrity, and privacy of personal information submitted to our website, and we periodically update our security measures considering current technologies.


This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, or endorsement, or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Change in policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review THE COMPANY privacy policy. If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at sales@truewateraustralia.com and our team will respond within 48 hours.

Speak to our specialist team today. . .

Get in touch