Ashbourne Independant Wastewater Utility

The Ashbourne Independent Water Utility (IWU) – Sewage Scheme is Australia’s newest Independent Water Utility. The scheme provides wastewater treatment infrastructure for this new master-planned community in Moss Vale. True Water has overseen the scheme’s delivery from concept to commissioning, and will be undertaking management services for the duration of the infrastructure lifecyle.

Ashbourne is a master planned residential development located on the southern edge of the township of Moss Vale in the Southern Highlands of NSW. The greenfield site is not serviced by the municipal sewerage network, until the capacity of the Moss Vale Sewage Treatment Plant is increased, the local water utility (Wingecarribee Shire Council (WSC) cannot provide sewer services to the site.

To facilitate project commencement the developer, Prime Moss Vale (PMV) consulted with WSC. It was agreed an interim Wastewater Treatment Scheme dispersing effluent wholly onsite would be a suitable measure to facilitate commencement of the development. The construction of Stage 1 inluding landscaping is now complete, with new lots being released.

True Water is the licenced operator of the Ashbourne Independent Water Utility.

Australians have come to expect high-quality wastewater services

The rapid growth of regional towns and communities demands affordable and sustainable wastewater management solutions. As an approved IWU, True Water provides sewage infrastructure for small to medium-scale community projects (200 to 3,000 lots).

In partnership with Kubota, we deliver various wastewater infrastructure models, including lot-by-lot, semi-decentralised, and centralised options. We work closely with developers, regulators, and stakeholders to expedite projects compared to traditional municipal timelines

Customer communication is welcomed

True Water prides itself on providing excellent customer service. By presenting an issue or concern to our staff a customer can aid our organisation in assessing and improving operational and managerial functions, as well as customer service. All concerns or complaints will be dealt with in a professional and timely manner. When registering a concern, complaint or service interruption, True Water staff will take the time to accurately collect and record information, ensuring appropriate action is taken. Contact our team to discuss any questions or concerns regarding the Ashbourne IWU Sewage Scheme.

All our customers have the right to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance. However, we do hope you will contact us directly to allow us the opportunity to rectify any issues. EWON’s contact details are below:

Energy & Water Ombudsman

NSW Freecall: 1800 246 545

Freefax: 1800 812 291

Website: www.ewon.com.au

Post: Reply Paid 86550, Sydney South NSW 1234